Returns & Exchanges
Free appreciation period
In accordance with the provisions of the Consumer Protection Law, consumers on online shopping websites are entitled to a seven-day waiting period for the arrival of goods. This refers to the seven days from the arrival of the goods as the waiting period for the goods (the seven days include holidays). To protect your rights and interests, please be sure to Make a request within the product hesitation period (seven days), and send the product together with the complete packaging and product contents such as the box, instruction manual, etc., and bear the freight yourself. The termination date will be based on the shipping industry document or postmark date (if it exceeds this period, it will be considered Once the acceptance is completed, returns are not allowed). Returned goods must be in brand new condition and fully packaged (including goods, accessories, internal and external packaging, gifts, etc.). The company can resell or return them to their original condition, otherwise returns will not be accepted. After the company receives the customer's request for return or exchange, it will handle the matter immediately.
Return/Exchange Instructions
Before the goods are shipped, Juyatang's warehousing department will inspect them for you and confirm the integrity of the items. After the goods are sent, they will be delivered by home delivery or freight. Please give priority to product inspection after signing for the goods. If there are any product defects or transportation damage problems, please contact the company within 7 days of signing for the goods. New products will be replaced according to the situation. Overdue products will not be accepted.
Welfare items/display items/defective items/special sale items, our company provides a 7-day store warranty from the date of purchase against non-human structural damage or abnormal functional problems. Except for the aforementioned functional and structural defects, the special offer items do not accept cancellation and return. Exchange.
Refund instructions
The refund method will be based on the payment method you originally ordered. The credit card online payment will be refunded directly to your original payment credit card account.
For ATM transfer/over-the-counter remittance, please provide the refund account information of the order purchaser or recipient as follows: Bank branch (such as Da'an branch)/account number/account name. After your refund information is complete, we will import the account information you provided and it is estimated that your refund will be refunded within 7 working days.
When the refund is completed, a refund completion notification text message will be sent. Due to the limitations of the website's discount system, multiple discounts are regarded as the total discount for the entire order. Therefore, if some items in the order are returned, the refund calculation method will be the full amount actually paid by the buyer, amortizing the discounted amount for each item. proportion, the price of the product will be refunded. Please pay attention to the above methods before purchasing.
